R Systems is looking for a talented Support Engineer to join our growing team focused on software development for the telecom industry.
You will enjoy career and professional development opportunities (certifications, workshops, training sessions), the opportunity to work closely with the client’s team and leave your mark on the telecom field, and a supportive working climate, a very talented team, and the chance to be rewarded for outstanding performance.
Your contribution:
- Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
- Execute event and analyses reports for various stakeholders
- Escalate issues in line with operational processes to ensure SLA performance is adhered to
- Actively communicate status of issues & events, tracking actions to ensure appropriate audit trail is in place
- Assist in the onboarding of operator integrations
Bring along:
- Great customer service skills: as a 1st line support agent, you provide support to users. Customer service skills like empathy and patience help you execute your responsibilities and provide the best support to users
- Analytical skills: resolving complex technical issues requires exceptional analytical skills
- Multitasking skills: as a first line support agent, you handle multiple issues simultaneously. Sometimes, you have to answer customers questions on the phone while drafting an email on how to fix an issue or escalating tickets to 2nd line support
- Exceptional organisation skills: you need to keep accurate records of the types of problems, support and resolutions to be handled. You also have to keep track of escalated tickets and follow up on their progress.
What's in it for you:
Apply here
Who we are as a company:
R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.
We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.
At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Some quick aspects we take pride in:
R Systems is Great Place to Work™ certified
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Who we are as a company:
R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.
We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.
At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Some quick aspects we take pride in:
R Systems is Great Place to Work™ certified
