R Systems is looking for an experienced L2 Support Engineer to help maintain our existing infrastructure and troubleshoot problems as they arise.
As an L2 Support Engineer, you should be able to prioritize mission-critical tasks and coordinate the construction and expansion of our systems, so that updates and other maintenance tasks don’t get in the way of daily operations. You will be working in close collaboration with the client – a Fortune 100 company that has become an established name in the field of technical innovation with industry-leading positions in servers, storage, wired and wireless networking, converged systems, software, services, and cloud.
If this sounds like an interesting challenge to you, apply now and let’s get to know each other!
Your contribution:
- Design and execute automated software deployments
- Troubleshoot & resolve complex technical issues in the customer environment
- Share best practices to reduce problem occurrences
- Present the action plan to the customer and take consent, ensure there is no adverse impact of the action plan on the network
- Replicate customer environment in the Lab
- Escalate discovered issues promptly
- Keep the customer informed and set realistic expectations on issue resolutions
- Contribute to Knowledge Management
- Communicate with the project team and with the client
- Create/update the operational documentation, procedures, and reports
- Manage the next generation of provisioning software platforms
- Respond to customers inquiries – logs cases, provide information & troubleshoot to solve customer problems according to the company’s KPIs for the business
- Keep customers informed, set and follow commitments, and keep precise case documentation and case ownership
- Participate in projects for process or quality improvements
- Manage multiple tasks or cases simultaneously with minimal supervision
- Participate in the On-Call rotation schema
Bring along:
- Knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation, Shell scripting
- Basic understanding of VMware virtualized environments
- Understanding of networking principles, such as TCP, IP, LAN, routing, subnets
- Basic knowledge of SQL: basic SQL syntax, conditional filters, joins, subqueries
- Experience using Maven and Ansible – Writing Ansible scripts for performing application deployments and configurations over multiple cluster environments
- Basic knowledge of GIT and JBoss configurations
- Knowledge of HTTP, REST, and SOAP
- Good general and application troubleshooting skills
- The ability to learn quickly, utilize new concepts, and find creative solutions to problems
- Good written and spoken communication skills, including a solid English level
- A positive, solution-focused attitude and great analytical and organizational skills
Nice to have:
- Previous experience with provisioning/orchestration systems
- Basic knowledge of Oracle databases
- Basic knowledge of automation servers such as Jenkins
What's in it for you:
Apply here
Who we are as a company:
R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.
We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.
Some quick aspects we take pride in:
Other roles you may be interested in

Frontend Developer/Java Full Stack Engineer
R Systems is looking for an experienced, talented and passionate Java Full Stack & Frontend Developer of Vue.js or React

Cloud Engineer
R Systems is looking for an experienced Cloud Engineer to take on the challenge of providing knowledge and support throughout

Senior Accountant
R Systems is looking for a dynamic, flexible and team player professional to join our team as Senior Accountant. We