L2 Support Engineer

R Systems is looking for an experienced L2 Support Engineer to help maintain our existing infrastructure and troubleshoot problems as they arise.

As an L2 Support Engineer, you should be able to prioritize mission-critical tasks and coordinate the construction and expansion of our systems, so that updates and other maintenance tasks don’t get in the way of daily operations. You will be working in close collaboration with the client – a Fortune 100 company that has become an established name in the field of technical innovation with industry-leading positions in servers, storage, wired and wireless networking, converged systems, software, services, and cloud.

If this sounds like an interesting challenge to you, apply now and let’s get to know each other!

Your contribution:

  • Design and execute automated software deployments
  • Troubleshoot & resolve complex technical issues in the customer environment
  • Share best practices to reduce problem occurrences
  • Present the action plan to the customer and take consent, ensure there is no adverse impact of the action plan on the network
  • Replicate customer environment in the Lab
  • Escalate discovered issues promptly
  • Keep the customer informed and set realistic expectations on issue resolutions
  • Contribute to Knowledge Management
  • Communicate with the project team and with the client
  • Create/update the operational documentation, procedures, and reports
  • Manage the next generation of provisioning software platforms
  • Respond to customers inquiries – logs cases, provide information & troubleshoot to solve customer problems according to the company’s KPIs for the business
  • Keep customers informed, set and follow commitments, and keep precise case documentation and case ownership
  • Participate in projects for process or quality improvements
  • Manage multiple tasks or cases simultaneously with minimal supervision
  • Participate in the On-Call rotation schema

Bring along:

  • Knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation, Shell scripting
  • Basic understanding of VMware virtualized environments
  • Understanding of networking principles, such as TCP, IP, LAN, routing, subnets
  • Basic knowledge of SQL: basic SQL syntax, conditional filters, joins, subqueries
  • Experience using Maven and Ansible – Writing Ansible scripts for performing application deployments and configurations over multiple cluster environments
  • Basic knowledge of GIT and JBoss configurations
  • Knowledge of HTTP, REST, and SOAP
  • Good general and application troubleshooting skills
  • The ability to learn quickly, utilize new concepts, and find creative solutions to problems
  • Good written and spoken communication skills, including a solid English level
  • A positive, solution-focused attitude and great analytical and organizational skills

Nice to have:

  • Previous experience with provisioning/orchestration systems
  • Basic knowledge of Oracle databases
  • Basic knowledge of automation servers such as Jenkins

What's in it for you:

Unbound workplace flexibility:
Whether in-office, remote, or hybrid, where you work is entirely up to you! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.
Work-life balance
We value your personal time, so encourage you to pause and recharge by offering a flexible working schedule, and more.
Health coverage
Stay healthy and feel always in safe hands with the private medical subscription for you and your family members.
Professional development
Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform. We also provide 5 days off yearly for professional training, paid study holidays, and customized training and professional certification programs.
Building a community…
If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards. Paving your road to these are bonuses for special life events and celebrations throughout the year.
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People-centered offices
Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is always an opportunity to enjoy ping-pong, foosball or fun console games in the company of your colleagues.
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Food for thought
To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.
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Healthy rivalry
Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.
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A chance to give back
If you’re a charitable soul like us you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.
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Lots of fun
Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.
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Who we are as a company:

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

Some quick aspects we take pride in:
3,000+
EMPLOYEES WORLDWIDE
30
YEARS OF EXPERIENCE IN TECHNOLOGY INNOVATION ACROSS BUSINESS SECTORS
25
OFFICES IN 12 COUNTRIES IN EUROPE, US, APAC
16
DELIVERY HUBS INCLUDING CENTERS OF EXCELLENCE IN ROMANIA, POLAND, MOLDOVA
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