R Systems is looking for an experienced L2 Support Engineer to help maintain our existing infrastructure and troubleshoot problems as they arise.
As an L2 Support Engineer working with us, you should be able to prioritize mission-critical tasks and coordinate the construction and expansion of our systems, so that updates and other maintenance tasks don’t get in the way of daily operations.
You will be working in close collaboration with the client – a Fortune 100 company who has become an established name in the field of technical innovation with industry-leading positions in servers, storage, wired and wireless networking, converged systems, software, services, and cloud.
If you are up for the challenge, now is the time to join us!
You’ll enjoy:
- A key role in a team who works together to develop and bring innovation into existing systems
- Career and professional development opportunities (certifications, workshops, training sessions)
- The opportunity to work closely with an industry-leading company present in the innovation business for more than 75 years, helping organizations transition from traditional technology platforms to the IT systems of the future.
Your contribution:
- Design and execute automated software deployments
- Troubleshoot & resolve complex technical issues in the customer environment
- Share best practices to reduce problem occurrences
- Present the action plan to the customer and take consent, ensure there is no adverse impact of the action plan on the network
- Replicate customer environment in Lab
- Escalate discovered issues promptly
- Keep customer informed and set realistic expectations on issue resolutions
- Contribute to Knowledge Management
- Communicate with the project team and with the client
- Create/update the operational documentation, procedures, and reports
- Manage the next generation of provisioning software platforms
- Respond to customers inquiries – logs cases, provide information & troubleshoot to solve customer problems according to the company’s KPIs for the business
- Keep customers informed, set and follow commitments, keep precise case documentation and case ownership
- Participate in projects for process or quality improvements
- Manage multiple tasks or cases simultaneously with minimal supervision
- Participate in the On-Call rotation schema
Bring along:
- Knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation, Shell scripting
- Basic understanding of VMware virtualized environments
- Understanding of networking principles, such as TCP, IP, LAN, routing, subnets
- Basic knowledge of SQL: basic SQL syntax, conditional filters, joins, subqueries
- Experience using Maven
- Basic knowledge of using GIT
- Knowledge of HTTP, REST, and SOAP
- Experience using Ansible – Writing Ansible scripts for performing application deployments and configurations over multiple cluster environments
- Basic knowledge of JBoss configurations
- Good general and application troubleshooting skills
- An open-minded, solution-oriented, and team-oriented personality
- Good communication skills in both written and spoken English
- Previous experience with provisioning/orchestration systems represents an advantage
- Basic knowledge of Oracle databases represents an advantage
- Basic knowledge of automation servers such as Jenkins represents an advantage.
What’s in it for you
On all accounts, pandemic or not:
- Remote/hybrid and flexible working schedule
- Private medical subscription for you and family members
- Training and professional certifications programs
- Access to Udemy, plus up to 5 free days for training yearly
- Mobile device and mobile subscription plan
Plus, as soon as we reach the post-pandemic normal:
- In-person meetings with colleagues in our cool and comfy office located right in the heart of the city
- Massage sessions at the office
- Lunch & Learn sessions
- (Inter)company sports competitions
- Team buildings and parties
Apply here
Who we are as a company
R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.
We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.
Some quick aspects we take pride in:
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R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.
We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.