Project & Support Manager

Goals

• Deliver quality software development and support projects on time and on budget.
• Maintain excellent relations with customers and deliver customer satisfaction.
• Motivate developers and the support team by efficient organisation of projects allocating tasks in a transparent and appropriate way, delivering employee satisfaction.

Objectives

• No project more than 20% over budget // on average projects completed within budget + 3% (measured using time reporting system).
• Customer reports all projects as at least satisfactory and 80% of projects as good or excellent (measured by customer feedback).
• Employee retention averages in excess of 18 months

Duties & Responsibilities

• Resource Planning – of a subset of total resources allocated by Program Manager/Business Unit Director.
• Project and support accounts management – of projects allocated by Program Manager/Business Unit Director.
• Allocate resources to create technical specifications, test specifications, designs and other documentation. Review these documents.
• Allocate and manage resources for implementation and testing, maintaining a project plan.
• Liaise with customer and Program Manager/Business Unit Director about status and progress of projects, provide regular reports.
• Manage solution of difficult technical problems.
• Attend project and support meetings (telephone and in person) internally, offsite and onsite with customer.
• Ensure that the problems reported by customers are properly understood.
• Ensure that defects and non conformities are reported and resolved according to the management procedures.
• Ensure that the company’s management procedures are followed.
• Assist in the continuous improvement of the management procedures.
• Improve existing support processes and make sure they are respected.

Contacts

Peers:
System/Solution Architects

Subordinates:
Software Engineers and Senior Software Engineers, QA Engineer and Senior QA Engineer, Project Experts, Support team members.

Superiors:
Program Manager/Business Unit Director

Requirements

• A good university degree in Computer Science or a related discipline.
• Minimum 5 years full-time working experience in an IT company after completing your degree.
• Experience with software development in Java, C/C++, Oracle and/or Unix.
• Experience with high performance systems and computer communications protocols.
• Experience with systematic software development methodologies.
• Excellent written and spoken English.
• Highly motivated and ability to work in small teams.
• Ability to work under pressure and to strict deadlines.
• Experience with contact to customers.
• Knowledge of mobile telecoms.

Company offers

• Competitive remuneration.
• Flexible and professional working environment.
• International projects with professional growth and travel opportunities.
• Work in a young and dynamic team.
• Laptop and mobile phone (including an agreed monthly amount for personal calls).
• Competitive medical subscription, including family members (wife/husband and children).
• Various trainings, courses and certifications opportunities, company granted.
• Meal tickets; beverages, fruits and milk in the office.
• 1 additional holiday day /employment year celebration on R Systems.
• 3 days of sick/year without medical proof.
• Frequent team-buildings and social events.
• Relaxation and games room in the office space.
• Twice/week massage sessions in the office.