Project & Support Manager

A technical manager for software development and support projects


  • Deliver quality software development and support projects on time and on budget.
  • Maintain excellent relations with customers and deliver customer satisfaction.
  • Motivate developers and the support team by efficient organisation of projects allocating tasks in a transparent and appropriate way, delivering employee satisfaction.


  • No project more than 20% over budget // on average projects completed within budget + 3% (measured using time reporting system).
  • Customer reports all projects as at least satisfactory and 80% of projects as good or excellent (measured by customer feedback).
  • Employee retention averages in excess of 18 months

Duties & Responsibilities

  • Resource Planning – of a subset of total resources allocated by Program Manager/Business Unit Director.
  • Project and support accounts management – of projects allocated by Program Manager/Business Unit Director.
  • Allocate resources to create technical specifications, test specifications, designs and other documentation. Review these documents.
  • Allocate and manage resources for implementation and testing, maintaining a project plan.
  • Liaise with customer and Program Manager/Business Unit Director about status and progress of projects, provide regular reports.
  • Manage solution of difficult technical problems.
  • Attend project and support meetings (telephone and in person) internally, offsite and onsite with customer.
  • Ensure that the problems reported by customers are properly understood.
  • Ensure that defects and non conformities are reported and resolved according to the management procedures.
  • Ensure that the company’s management procedures are followed.
  • Assist in the continuous improvement of the management procedures.
  • Improve existing support processes and make sure they are respected.


System/Solution Architects

Software Engineers and Senior Software Engineers, QA Engineer and Senior QA Engineer, Project Experts, Support team members.

Program Manager/Business Unit Director


  • A good university degree in Computer Science or a related discipline.
  • Minimum 5 years full-time working experience in an IT company after completing your degree.
  • Experience with software development in Java, C/C++, Oracle and/or Unix.
  • Experience with high performance systems and computer communications protocols.
  • Experience with systematic software development methodologies.
  • Excellent written and spoken English.
  • Highly motivated and ability to work in small teams.
  • Ability to work under pressure and to strict deadlines.
  • Experience with contact to customers.
  • Knowledge of mobile telecoms.

Company offers

  • Competitive remuneration.
  • Flexible and professional working environment.
  • International projects with professional growth and travel opportunities.
  • Work in a young and dynamic team.
  • Laptop and mobile phone (including an agreed monthly amount for personal calls).
  • Competitive medical subscription, including family members (wife/husband and children).
  • Various trainings, courses and certifications opportunities, company granted.
  • Meal tickets; beverages, fruits and milk in the office.
  • 1 additional holiday day /employment year celebration on R Systems.
  • 3 days of sick/year without medical proof.
  • Frequent team-buildings and social events.
  • Relaxation and games room in the office space.
  • Twice/week massage sessions in the office.

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