To ensure the permanent availability of our customers’ solutions and systems we provide 24×7 technical maintenance and support services.

We approach maintenance and support projects both from a managerial and a technical point of view, aiming to create long term partnerships with our customers.

Our support teams comprise highly skilled, experienced and multi-functional engineers led by managers responsible for complying with the agreed service level agreements (SLAs) and R Systems’ quality standards.

Our maintenance and support teams are backed up by the R Systems global support organization. The latter is prepared to promptly offer level 1, level 2 and level 3 carrier grade support services 24/7 and is committed to offering maximum value to each customer through the proper mix of local and global services.

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