Support Engineer

What we do:

R Systems a global digital transformation leader that provides AI-driven solutions to clients across industries, through a broad range of technology & AI/analytics services. We continue to empower organizations since over 27 years, with 16 delivery centers, 25+ offices worldwide and a workforce of 2750+ professionals. In Europe, R Systems has offices in UK, Romania, Poland, Switzerland, and Moldova. Check   us   out   here: https://eu.rsystems.com/

Why should you consider joining our team?

Would you like to start career in IT, work with Amazon, Microsoft and Google? This is great opportunity to do it! 😊You will work as a L1 Support Engineer in projects for clients in IT industry. You will be able to gain experience in working with complex IT projects. You will have a possibility to work in international environment in growing operations department.

Here is what you will have to do:
  • Monitoring alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes,
  • Execute event and analyses reports for various stakeholders,
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to,
  • Actively communicate status of issues & events, tracking actions to ensure appropriate audit trail is in place,
  • Assist in the onboarding of operator integrations.
What you will need to succeed:
  • Well-developed communication skills, both written and verbal – English&Polish,
  • ‘Can do’ attitude and demonstrating an eagerness to learn and acquire new skills,
  • Ability to work within a shift 24/7,
  • Level head, calm and clear thinking, open minded and flexible.

What we have for you:

  • Ability to get first experience in IT and get various and valuable experience,
  • Flexible working hours that help you to combine work and study,
  • We prepare you to do the job with package of trainings,
  • Cozy and friendly atmosphere
  • Employment based on preferred form of contact,
  • Chill-out room,
  • Private medical care,
  • Multisport card.

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