T2 Support Engineer

About the client

We create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world. If you are interested in joining our team on our ride into the future, then get in touch!

Your contribution
  • Take ownership of customer issues reported and seeing problems through until final resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Participate in problem diagnosis by performing remote troubleshooting on client s live network environment (commands, capturing information in a log file, level 2 diagnosis on telecom software)
  • Keep track of customer issues until they are resolved by adhering to the agreed SLAs
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Create and execute MOP (Method of Procedure) documents into customer environments (test and production environments) when required
  • On-call support and availability to work outside business hours when required
  • Work with the Support Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
  • Ensure the SLA end to end for all the support tickets
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
  • Maintain a strong customer focus at all times
  • Offer support during the various system testing phases when the customer requires it
  • Test telecom software as described in system documentation
  • Escalate incidents to Tier 3 Support by providing all necessary information: initial diagnosis, problem recurrence, log files, etc.
Bring along
  • Strong level of English
  • Experience as a Technical Support Engineer is mandatory
  • Requires very good Linux skills. Able to install Linux OS, configure Linux OS, navigate Linux OS
  • Good knowledge of network stack (UDP, TCP IP routing)
  • Good knowledge of BASH scripting
  • Good knowledge of relational DBs (PosgresSQL, Oracle)
  • Basic knowledge of non-relational DBs (Cassandra, LDAP)
  • Ability to work well under pressure
  • Experience with ticketing systems (JIRA, Salesforce, other).
Nice to have
  • Experience with Nokia Products would be a plus
  • Knowledge of Telecom 2G/3G/4G Core Network is a plus

What's in it for you:

Unbound workplace flexibility:
Whether in-office, remote, or hybrid, where you work is entirely up to you! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.
Work-life balance
We value your personal time, so encourage you to pause and recharge by offering a flexible working schedule, and more.
Health coverage
Stay healthy and feel always in safe hands with the private medical subscription for you and your family members.
Professional development
Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform. We also provide 5 days off yearly for professional training, paid study holidays, and customized training and professional certification programs.
Building a community…
If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards. Paving your road to these are bonuses for special life events and celebrations throughout the year.
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People-centered offices
Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is always an opportunity to enjoy ping-pong, foosball or fun console games in the company of your colleagues.
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Food for thought
To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.
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Healthy rivalry
Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.
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A chance to give back
If you’re a charitable soul like us you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.
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Lots of fun
Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.
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Who we are as a company:

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

Some quick aspects we take pride in:

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