1st Line Support Engineer with Japanese

R Systems is looking for a talented Support Engineer fluent in Japanese to join our growing team focused on 1st Line Support.

This is an excellent opportunity for people with strong IT experience and beginners looking to jumpstart their careers in the field of information technology to embark with us on an adventure and learn new technologies. If you’ve been looking for the opportunity to work remotely and take on a new challenge, now is the time to get to know each other!

You’ll enjoy:

Career and professional development opportunities (certifications, workshops, training sessions)
Intense training where you will learn about network monitoring, online payments, the telco industry, computer forensics, and other useful technologies
The opportunity to work closely with the client’s team and leave your mark on the telecom field. Some of the names you may get the possibility to work it include Google, Microsoft, or Amazon
Flexible employment contract, long-term cooperation
A supportive working climate, a place in a very talented team, and the chance to be rewarded for outstanding performance

Your contribution:

Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
Execute event and analyses reports for various stakeholders
Escalate issues in line with operational processes to ensure SLA performance is adhered to
Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
Assist in the onboarding of operator integrations

Bring along

Excellent communication skills, both written and verbal, in Japanese (fluent) and English (Intermediate), as you will be working with Japanese customers
Passion for IT, even with very little experience (students are also welcome)
A can-do attitude and a proven eagerness to learn and acquire new skills
Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly taken into account)
Level head, calm and clear thinking, open-mindedness, and flexibility

What's in it for you:

Hybrid work policy

A hybrid work policy, to promote and improve work-life balance! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.

Health coverage

Stay healthy and feel always in safe hands with full access to private medical subscription.

Professional development

Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform. We also provide 5 days off yearly to enjoy these courses plus, paid study holiday for bachelor students.

Building a community

If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We also hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards.

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People-centered offices

Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is also a great opportunity to enjoy some fun activities in the company of your colleagues.

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Food for thought

To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.

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Healthy rivalry

Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.

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A chance to give back

If you’re a charitable soul like us you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.

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Lots of fun

Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.

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Who we are as a company:

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. By joining us, all candidates will be part of a collective effort to build a future that’s both diverse and united. We offer respect to all our candidates and the same recruitment process to all, regardless their gender, age, nationality, ethnicity, religion, disability, sexual orientation, education, profession and family status. We promote mutual TRUST and RESPECT in our working environment with the conviction that this will have a positive impact on reputation and business integrity towards all our partners and worldwide clients.