1st Line Support Engineer with Japanese

R Systems is looking for a talented Support Engineer fluent in Japanese to join our growing team focused on 1st Line Support.

This is an excellent opportunity for people with strong IT experience and beginners looking to jumpstart their careers in the field of information technology to embark with us on an adventure and learn new technologies. If you’ve been looking for the opportunity to work remotely and take on a new challenge, now is the time to get to know each other!
You’ll enjoy:
  • Career and professional development opportunities (certifications, workshops, training sessions)
  • Intense training where you will learn about network monitoring, online payments, the telco industry, computer forensics, and other useful technologies
  • The opportunity to work closely with the client’s team and leave your mark on the telecom field. Some of the names you may get the possibility to work it include Google, Microsoft, or Amazon
  • Flexible employment contract, long-term cooperation
  • A supportive working climate, a place in a very talented team, and the chance to be rewarded for outstanding performance
Your contribution:
  • Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
  • Assist in the onboarding of operator integrations
Bring along
  • Excellent communication skills, both written and verbal, in Japanese (fluent) and English (Intermediate), as you will be working with Japanese customers
  • Passion for IT, even with very little experience (students are also welcome)
  • A can-do attitude and a proven eagerness to learn and acquire new skills
  • Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly taken into account)
  • Level head, calm and clear thinking, open-mindedness, and flexibility
What’s in it for you (additional benefits available in each of our country locations)
On all accounts:
  • Remote, hybrid or office work – you choose 🙂
  • More free time to enjoy throughout the year: longer holidays than standard, additional vacation days with every year, replacement days of public holidays that fall on weekends, 5 free days/year for professional training, paid study holidays, flexible working schedule and so much more
  • Private medical subscription for you and family members
  • Customized training and professional certifications programs to achieve your learning and career goals
  • Free and unlimited access to Udemy online learning platform, to learn all and everything from programming and cloud computing to home gardening 101
  • Mobile device and mobile subscription plan
Plus, as we approach the post-pandemic normal:
  • Cool and comfy office located right in the heart of the city
  • Massage sessions at the office
  • Lunch & Learn sessions
  • (Inter)company sports competitions
  • Team buildings and parties

Apply here

Who we are as a company

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

Some quick aspects we take pride in:
3,000+
EMPLOYEES WORLDWIDE
30
YEARS OF EXPERIENCE IN TECHNOLOGY INNOVATION ACROSS BUSINESS SECTORS
25
OFFICES IN 12 COUNTRIES IN EUROPE, US, APAC
16
DELIVERY HUBS INCLUDING CENTERS OF EXCELLENCE IN ROMANIA, POLAND, MOLDOVA
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