R Systems email policy overview
R Systems maintains a strict opt-in only policy in regard to its e-marketing communications. We only send email to individuals who have requested that these mailings be sent to them, or as part of an ongoing relationship we have with an individual or business.
Your right to control what mailings, if any, you receive from R Systems is important to us. The information below will assist you in understanding the different mailing options you have, and how you can notify us of changes in the mailings you wish to receive or to unsubscribe in general. Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.
Mailing lists and your subscription options
Proactive support and technical notifications: at peak industry times (e.g. Tax Year End) important notifications may be proactively provided to Customers. R Systems Customer Services may also send notifications regarding potential product/service issues.
New software/Services release notifications: R Systems may notify interested customers of new product/service/software release availability.
Periodic notifications on best practices and resources: R Systems maintains a list of contacts who have expressed an interest in receiving periodic announcements, and updates about telecom, IT and events; as well as marketing and product information from R Systems.
Transactional emails: R Systems typically sends an automated email confirmation when a form is completed requesting information from R Systems.
Customer support incidents and responses: responses to customer support or pre-sales support requests are handled through email, telephone or via fax.
Changing your subscription preferences
Customer and partner communications: as a R Systems customer or partner, you can update your communications preferences at any time by following the convenient links located at the bottom of emails from R Systems. Requests submitted in this manner are processed and effective immediately.
In addition, you may email a request to firstname.lastname@example.org or reply to any R Systems requesting that your address be unsubscribed. Please be aware that unsubscribe requests submitted in this manner will take longer to process and will not be effective immediately.
Non-customer communications: as a web site visitor who has requested that we send you email updates, you can update your communications preferences or unsubscribe at any time by clicking on the relevant link within emails you receive from us. Unsubscribe requests submitted through this form are processed and effective immediately. In addition, you may email a request to contact@R Systems.com or reply to any email from R Systems requesting that your address be unsubscribed. Please be aware that unsubscribe requests submitted this way will take longer to process and will not be effective immediately.
Transactional emails: you will only receive transactional emails from R Systems when you request information. There is no need to unsubscribe from these one-time mailings.
Customer support incidents and responses: you will only receive these email responses in reply to specific support requests, or in response to technical issues detected by R Systems’ proactive monitoring. There is no need to unsubscribe from these interactive mailings.
Third party mailings: occasionally, R Systems may contract with a third party to communicate on R Systems’ behalf to the third party’s contacts. We do not collect your email address or contact information from this third party, and we do not have access to their mailing list. Depending on the nature of the third party mailing, we may, in order to comply with applicable laws, provide the third party with a suppression list of contacts to exclude from their list. The third party does not have permission to keep or market to this list, or to use it in any way other than as a suppression list for a mailing they are providing on R Systems’ behalf.
Jurisdiction and applicable law