First Line Support Engineer

R Systems is looking for a talented Support Engineer with English to join our new team focused on the First Line Support.

 

This is an excellent opportunity for people with an IT experience and beginners looking to jump-start their careers in the field of information technology to embark with us on an adventure and learn new technologies, especially Cloud technologies, while being part of a small team.


Your contribution
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
  • Log and document issues & communication via operational tools, web, email and phone
Bring along
  • Preferably degree in Computer Science or similar, even with very little experience (students are also welcome)
  • Good level of spoken and written English as you will be working in the international environment
  • A can-do attitude and a proven eagerness to learn and acquire new skills
  • Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly considered)
  • Level head, calm and clear thinking, open-minded, and flexibility, excellent communications skills
Nice to have
  • Working experience with Cloude Storage Concept S3, Google Drive etc.

What's in it for you:

Hybrid work policy
A hybrid work policy, to promote and improve work-life balance! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.
Health coverage
Stay healthy and feel always in safe hands with full access to private medical subscription.
Professional development
Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform. We also provide 5 days off yearly to enjoy these courses plus, paid study holiday for bachelor students.
Building a community
If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We also hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards.
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People-centered offices
Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is also a great opportunity to enjoy some fun activities in the company of your colleagues.
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Food for thought
To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.
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Healthy rivalry
Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.
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A chance to give back
If you’re a charitable soul like us you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.
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Lots of fun
Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.
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Who we are as a company:

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

Some quick aspects we take pride in:
3,000+
EMPLOYEES WORLDWIDE
30
YEARS OF EXPERIENCE IN TECHNOLOGY INNOVATION ACROSS BUSINESS SECTORS
25
OFFICES IN 12 COUNTRIES IN EUROPE, US, APAC
16
DELIVERY HUBS INCLUDING CENTERS OF EXCELLENCE IN ROMANIA, POLAND, MOLDOVA
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