Client Profile
Our client is a leading provider of mobile satellite voice and data services with customers around the world, in industries such as government, emergency management, marine, logging, oil & gas.
Background & Business Context
The existing client portal was a classic web-based HTML based portal which had batch updates capability for order management / product updates Customer service requests. This resulted in poor response and negative feedback from agents/customers.
Project Scope
- Create a responsive website on desktop and mobile to optimize SEO, branding and user journey on current website.
- Review and evolve the brand identity and tone of voice within user experience.
- Design for multiple devices
- Primary goal is to maximize sales conversion (at least 1 in 10) within the e-commerce site
- Dynamically adjusting dashboard orientation based on Device profiles
- Wireframes & Design Prototypes
- Integration Architecture with API first design using Dell Boomi
- Agile based implementation with 3 Weeks Sprints
- Automation testing strategy using Bamboo and test execution
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