Customer portal modernization

Client Profile

Our client is a leading provider of mobile satellite voice and data services with customers around the world, in industries such as government, emergency management, marine, logging, oil & gas.

Background & Business Context

The existing client portal was a classic web-based HTML based portal which had batch updates capability for order management / product updates Customer service requests. This resulted in poor response and negative feedback from agents/customers.

Project Scope
  • Create a responsive website on desktop and mobile to optimize SEO, branding and user journey on current website.
  • Review and evolve the brand identity and tone of voice within user experience.
  • Design for multiple devices
  • Primary goal is to maximize sales conversion (at least 1 in 10) within the e-commerce site
  • Dynamically adjusting dashboard orientation based on Device profiles
  • Wireframes & Design Prototypes
  • Integration Architecture with API first design using Dell Boomi
  • Agile based implementation with 3 Weeks Sprints
  • Automation testing strategy using Bamboo and test execution 

CONTACT US

Leave a Comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top

Apply to this job

Contact us

Send your CV