Dynamics 365 Customer Insights Specialist

R Systems is searching for an experienced Dynamics 365 Customer Insights Specialist to join our team of innovators!

We are seeking a skilled and experienced Dynamics 365 Customer Insights Specialist to lead and support the implementation, customization, and optimization of Microsoft Dynamics 365 Customer Insights.

The ideal candidate will have a strong background in customer data platforms (CDPs), data integration, and customer journey mapping, with a passion for driving actionable insights from customer data.

If you’re passionate about testing and eager to take on new challenges, we want to hear from you!

Your contribution:

Lead the design, configuration, and deployment of Dynamics 365 Customer Insights solutions.
Integrate data from multiple sources (CRM, ERP, web, social, etc.) into Customer Insights.
Develop unified customer profiles and segments to support marketing, sales, and service initiatives.
Collaborate with stakeholders to define KPIs and build dashboards and reports.
Customize and extend Customer Insights using Power Platform (Power Automate, Power BI, Power Apps).
Ensure data quality, governance, and compliance with privacy regulations.
Provide training and support to internal teams on Customer Insights capabilities.
Stay current with Microsoft updates and best practices for Customer Insights and related technologies.

Bring along:

Proven experience with Microsoft Dynamics 365 Customer Insights (minimum 2–3 years).
Strong understanding of CDP concepts, customer data modeling, and segmentation.
Experience with Power Platform, Azure Data Services, and Dynamics 365 CRM.
Proficiency in data integration tools (e.g., Azure Data Factory, Power Query).
Familiarity with data privacy regulations (GDPR, CCPA).
Excellent communication and stakeholder management skills.
Microsoft certifications in Dynamics 365 or Customer Insights are a plus

Preferred Skills:

Experience in retail, financial services, or healthcare industries.
Knowledge of AI and machine learning capabilities within Customer Insights.
Ability to work in Agile environments and manage multiple priorities.

What's in it for you:

Hybrid work policy

A hybrid work policy, to promote and improve work-life balance! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.

Health coverage

Stay healthy and feel always in safe hands with full access to private medical subscription.

Professional development

Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform. We also provide 5 days off yearly to enjoy these courses plus, paid study holiday for bachelor students.

Building a community

If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We also hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards.

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People-centered offices

Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is also a great opportunity to enjoy some fun activities in the company of your colleagues.

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Food for thought

To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.

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Healthy rivalry

Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.

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A chance to give back

If you’re a charitable soul like us you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.

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Lots of fun

Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.

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Who we are as a company:

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.