Senior Support Engineer – Azure for Operations

R Systems is searching for ex-Affirmed experienced Support Engineers with MCC, vMME, and UC experience to join our team of innovators!

We are searching for highly experienced telecom engineers to provide Tier-2 support and professional services for Microsoft’s Azure for Operators (AFO) products—specifically Affirmed MCC, vMME, and UC.

These engineers will act as the final line of support for global telecom customers during the EOL phase of Microsoft’s telecom network functions business.

Your contribution:

Own and resolve complex Tier-2 support cases for Affirmed MCC and Metaswitch UC products.
Troubleshoot live network issues (e.g., vMME failures, subscriber attach problems).
Analyze logs, trace protocols (S1AP, GTP, Diameter), and identify root causes.
Apply workarounds or fixes independently, escalating to Microsoft only when necessary.
Communicate clearly with telecom operators during incidents and maintain SLA compliance.
Document root cause analyses, update knowledge bases, and preserve customer-specific insights.

Bring along:

5+ years in telecom networking (support or consulting).
Expertise in Affirmed MCC, vMME, SGW/PGW, and Metaswitch UC.
Strong knowledge of LTE EPC, 5G SA, and 3GPP standards.
Proficiency in Linux, virtualization (VMware), and containerization (Kubernetes).
Familiarity with tools like Wireshark, Grafana, and Prometheus.
Excellent problem-solving and independent troubleshooting skills.
Fluent in English; additional languages (Spanish, French, Japanese) are a plus.
Strong communication and documentation skills.

What's in it for you:

Hybrid work policy

A hybrid work policy, to promote and improve work-life balance! We’ll also provide the proper work equipment to ensure there is no digital barrier you can’t break.

Health coverage

Stay healthy and feel always in safe hands with full access to private medical subscription.

Professional development

Keep your knowledge fresh and achieve your professional goals, with free and unlimited access to Udemy online learning platform. We also provide 5 days off yearly to enjoy these courses plus, paid study holiday for bachelor students.

Building a community

If you know some awesome & talented innovators, recommend them to us and you’re in for a neat referral bonus. We also hope you’ll genuinely like us enough to stick around and enjoy our long-term contribution rewards.

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People-centered offices

Our offices are not only hip and cool, with private and co-working spaces, but also situated in central city locations, so that you can get there easily. Coming to the office is also a great opportunity to enjoy some fun activities in the company of your colleagues.

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Food for thought

To feed both your body and brain, we like to organize occasional Lunch & Learn sessions. If these leave you hungry for more, you can always enroll in our mentoring & coaching sessions.

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Healthy rivalry

Running shoes are not included in your welcome kit, but you may need to get a pair ASAP because we take our (inter)company sports competitions very seriously. And if you're competitive but sports are not your forte, you can always join our hackathons or reading marathons.

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A chance to give back

If you’re a charitable soul like us you’ll enjoy planting trees, baking cakes, playing chess, crafting, or donating to a cause in our social community events.

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Lots of fun

Our awesome people may be spread across many countries & cities, but we like to team up for some fun as often as we can. Be it team buildings, parties, or other team events, we take on every opportunity to meet and strengthen our sense of community.

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Who we are as a company:

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.